How to buy?

To shop at our online store pilma.com, you just need to choose the items you are interested in, add them to the cart by clicking the [Add to Cart] button, fill in your details, and proceed with the order using your preferred payment method. You can also choose whether you want the purchase delivered to your home or if you’d prefer to pick it up at the store.

pilma.com, with CIF A59396861, is responsible for the sale and distribution of the products offered through this online store service.

The purchasing system is governed by the applicable legislation in Spain. Therefore, sales operations will be considered as taking place at the premises of Pilma Disseny S.A.U. (hereinafter Pilma), located at Calle València, number 20, postal code 08015, Barcelona, Tel: 932 262 069, Fax: 932 262 353.

The pilma.com online store offers a wide selection of products that are shipped exclusively within Spanish territory, excluding the Canary Islands, Ceuta, and Melilla.

Any user who might be interested in purchasing an item from the online store and does not meet the criteria mentioned above must contact us via the form, and we will inform them of the available options for completing the purchase.

The products offered in this service are intended for final consumers.

Payment Methods

Debit or Credit Card

The company allows payment with secured credit cards, including Visa, Mastercard, American Express, and UnionPay, via the digital platform RedSys. This payment method is completely secure and uses advanced encryption technologies to protect the information of your transactions. Your card data is not stored on our servers. The transaction will be processed immediately, and the order will begin to be handled as soon as the payment is confirmed.

Bank Transfer

You can also choose to make the payment via bank transfer. Once we receive the payment, your order will begin to be processed. You have a period of 7 business days to make the transfer from the moment of purchase. If we do not receive the transfer within this period, the order will be automatically canceled. The bank details for making the transfer will be sent at the end of the purchase. Please note that transfers can take between 1 and 3 business days to process, depending on the issuing bank.

PayPal

We offer the option to pay via PayPal, one of the most secure and convenient online payment methods. If you already have a PayPal account, you can make the payment quickly and directly, using the balance from your account or by linking your credit or debit card. If you don’t have an account, you can also choose to pay as a guest using your card.

Additionally, PayPal offers the option to finance your purchase interest-free for 3 months for amounts between 30€ and 2,000€. This financing option is 0% APR, meaning you won’t have to pay additional interest during this period. To access this option, you only need to have a PayPal account and be registered in the PayPal financing system.

Transactions made with PayPal are protected by PayPal’s security systems, and we do not share your banking or card details with them. Once the payment is confirmed, your order will be processed immediately.

Financing with Banc Sabadell – Instant Credit

The company offers the option to finance your purchase through the Instant Credit service from Banc Sabadell. This system allows you to finance your purchases in installments of up to 24 months for amounts between 200€ and 2,500€, with instant approval. If the amount of your purchase exceeds 2,500€ and up to 4,000€, additional documentation will be required to complete the application. Once we receive the credit approval from Sabadell Consumer, we will proceed with preparing and shipping your order. This process is subject to the bank’s approval and the customer’s credit risk assessment. Please note that this type of payment may incur additional costs for interest depending on the chosen financing period.

Additional Payment Information

• Transaction Security: All of our payment methods feature advanced security measures to protect your personal and financial information. In the case of credit card payments, we use SSL encryption technology (Secure Sockets Layer) to ensure your data is protected during the transaction.
• Billing: The prices shown on our website are the final prices, including taxes, but do not include possible shipping costs, which will be calculated during the purchase process.
• Payment Issues: If you experience any issues during the payment process, please contact our customer service team. We will be happy to assist you in resolving any problems.

Product Information

The photographs, graphical and iconographic representations, and videos related to the products from Pilma, as well as measurements, descriptions, colors, trade names, trademarks, or any distinctive signs contained on Pilma.com, are intended to provide the most information possible. However, users should be aware that they are for guidance purposes and, therefore, are not exhaustive.

Pilma reserves the right to decide, at any time, which products are offered to users through the portal. Therefore, Pilma may at any time add new products or withdraw existing ones. Additionally, Pilma reserves the right to stop providing access to any of the products offered on the portal, at any time and without prior notice, with the sole purpose of making improvements to our website.

In the event that, due to force majeure circumstances, a product is unavailable after the order has been placed, Pilma will inform the user by email of the total or, if applicable, partial cancellation of the order, and will proceed with the refund of the corresponding amount, without this action granting any right to compensation.