Welcome to the website of PILMA DISSENY S.A.U.
The following are the terms and conditions of use of this website. By browsing this website, you become a user of this website and therefore accept the clauses detailed in this document.
In accordance with the provisions of Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we hereby inform you that pilma.com, is a domain of the company PILMA DISSENY, S.A.U. with registered office at VALENCIA 20, 08015, BARCELONA.
The company is called PILMA DISSENY, S.A.U. with Tax Identification Code: A-59396861 and is registered in the Mercantile Register of Barcelona, volume 20321, folio 87, page number 4671, Inc.1ª.
Rules for use
The User undertakes to make appropriate and lawful use of the website and its contents and services, in accordance with the applicable legislation, generally accepted morals, good customs and public order at all times.
Any user action that may alter the content of this website or cause it to malfunction, including introducing viruses or similar, is strictly prohibited.
The website's pages and the information and elements contained therein, including texts, documents, photographs, drawings, graphic representations, databases, videos, as well as logos, trademarks, trade names and other distinctive signs, are protected by intellectual or industrial property rights, of which PILMA DISSENY S.A.U. or the companies belonging to its group are legitimate owners or licensees.
Any form of exploitation, including any form of reproduction, distribution, transfer to third parties, public communication and transformation, through any type of support and medium, is prohibited without prior and express authorisation.
Our intention is to provide a high-quality website that functions continuously.
However, we inform you that we cannot guarantee continuous access and that the pages may be impeded or interrupted by factors or circumstances beyond our control.
PILMA DISSENY S.A.U. is not responsible for the information and other contents of the spaces or web pages of third parties accessible through links or hyperlinks.
PILMA DISSENY S.A.U. shall not be liable for any damages that may arise, among others, from:
- Interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in the telecommunications lines and networks.
- Unlawful intrusions through the use of malicious software of any kind and through any means of communication.
- Misuse or inappropriate use of the website.
- Errors caused by a browser malfunction or the use of non-updated versions of the browser.
In the event of damage caused by the unlawful or incorrect use of this website, the user may be liable for the damage caused.
Likewise, the user shall be liable for any damages and losses arising from their use of "robots", "spiders", … or similar tools used or similar tools used to collect or extract data or any other action on their part that imposes an unreasonable burden on the operation of the website.
Any dispute arising out of or in connection with the use of the website shall be submitted to the jurisdiction of the Spanish courts and tribunals.
How to make purchases?
To shop at the Pilma.com online shop, simply choose the items you are interested in, add them to your basket by clicking on the shopping cart icon (Buy button) and process the order, using the payment method you prefer and choosing whether you want to receive the purchase at home or pick it up at the shop.
Pilma.com, with CIF. A59396861, carries out the sale and distribution of the products offered in this online shop service.
The purchase system is subject to the legislation in force in Spain. Therefore, the sales operations will be understood to be carried out at the registered office of Pilma Disseny S.A.U. (hereinafter Pilma), at Carrer València, 20, post code 08015, Barcelona, Tel: +34 932 262 069, Fax: +34 932 262 353
The Pilma.com online shop offers a wide selection of products that can be shipped throughout Spain, with the exception of the Canary Islands, Ceuta and Melilla.
Any user wishing to purchase any of the articles in the online shop but not in the location described above can contact us via the contact form for information on the existing options for making the purchase.
The products offered by this service are aimed at end consumers.
Methods of payment
Pilma allows secure credit payments by Visa, Mastercard or Maestro via the RedSys digital platform.
Financing with Cetelem:
We offer you the possibility of paying for your order in instalments through the Cetelem bank.
The photographs, graphic and iconographic representations and videos relating to Pilma products, as well as measurements, descriptions, colours, trade names, trademarks or distinctive signs of any kind contained in Pilma.com, are intended to provide as much information as possible. However, the user should bear in mind that they are for guidance purposes only and not exhaustive.
Pilma reserves the right to decide, at any time, which products are offered to users through the portal. Thus, at any time, Pilma may add new products or withdraw existing ones. Likewise, Pilma reserves the right to stop providing access, at any time and without prior notice, to any of the products offered on the website, with the sole purpose of improving our website.
In the event that, due to circumstances of force majeure, a product is unavailable after the order has been placed, Pilma will inform the user by email of the total or, where appropriate, partial cancellation of the order and proceed to refund the corresponding amount, without such action giving any right to compensation.
If you choose the home delivery option and you live in Spain, the estimated delivery time for products in stock is as follows:
- Mainland Spain: Between 5 and 10 working days for gift products. Between 3 and 8 working days for furniture products.
- Balearic Islands (excluding Formentera): Between 2 and 4 working days for gift products. Between 7 and 15 working days for furniture products.
- Canary Islands: Not available through the online shop. Check estimated delivery time in the shop.
- Ceuta and Melilla: Not available through the online shop. Check estimated delivery time in the shop.
Shipping costs are free for purchases over 2,000 euros within the province of Barcelona and for purchases over 3,000 euros in the rest of mainland Spain. For orders below this amount, the shipping costs are 10% of the order, with a minimum cost of 50 euros.
For the Balearic Islands, excluding Formentera, shipping costs for purchases of less than 2,000 euros shall be borne by the customer. For purchases between 2,000 and 6,000 euros, shipping costs will be charged at 17% of the invoice value. All orders over 6,000 euros are shipped for free.
Free shipping promotions are valid throughout Spain (peninsula).
Please use the form to check the estimated delivery time.
Keep the proof of purchase, it will be needed for any verification, exchange or return. It can be found inside the box or stuck to the outside of the box provided by the courier, do not forget to peel it off before throwing it away.
In compliance with Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, goods of a durable nature are granted a legal guarantee of 2 years from the date of purchase and/or delivery.
Deficiencies caused by negligence, knocks, improper use or handling, unsuitable voltage, incorrect installation, or materials subject to wear and tear through normal use are not included.
In those incidents that justify the use of the guarantee, the repair, replacement of the article, discount or refund will be chosen in accordance with the legally established terms.
The warranty becomes invalid if any of the information on the warranty or on the proof of purchase is changed, altered or replaced.
To make the guarantee effective, please contact us by phone at 618 262 004 or send an e-mail to the following address: email@example.com
Resolution of complaints
Customer satisfaction is a priority for Pilma. Therefore, Pilma will attend to any query or complaint from its customers as soon as it becomes aware of it, committing itself to respond as soon as possible.
To this end, should our customers have any queries or complaints, they can contact the Pilma customer service department:
Pilma Disseny S.A.U.
Carrer València, 20
08015 Barcelona, Spain
The return period for orders is 30 calendar days from the date of delivery to your home or collection from the shop.
Returns must be made in the original packaging and without having been assembled or used. Once the goods have been received in our warehouses, and after checking their condition, we will proceed to refund the amount in accordance with the terms established in RDL 1/2007, according to the method of payment made by the customer.
For any return that is not due to a defect or error on the part of Pilma, the return postage will be paid by the customer. The product must be returned in the same condition as it was received on delivery, otherwise the item cannot be returned.
To make a return, please contact our Customer Service Department through your online account and follow their instructions.
Customer data: registration, modification, security and confidentiality policy
To make purchases in our online shop or access certain services, you must register your personal data and choose a password that will allow you to access all the areas that require prior identification. This will prevent you from having to fill them in again in the future.
When you register on our secure server or place an order, your personal data, address and payment details will be included in files under the responsibility of PILMA DISSENY S.A.U., PILMA TRAVEL S.L.U., PILMA LLAR S.L.U. And PILOBAR ASSOCIATS S.L., in order to deal with requests for information and to facilitate the commercial relationship with you, as well as to send commercial communications. You can modify your customer registration details at any time or ask us to remind you of your password if you have forgotten it.
In accordance with our security and confidentiality guarantee, Pilma.com is dedicated to offering its customers the highest level of security and protecting the confidentiality of the data they provide. Therefore, commercial transactions are carried out in a secure server environment under SSL (Secure Socket Layer) protocol and all communications are transmitted encrypted under 128-bit encryption, which ensures the highest level of protection for communications.
We have a system of on-screen warnings that identifies errors made when entering data and allows the customer to correct them at any time. The data corresponding to the product or service contracted is stored electronically and can be accessed by customers at any time.
If, at any time, you have problems accessing any part of our website, it may be due to the model or version of your browser or the configuration of your browser options. If you need help to resolve the issue or have any questions regarding the operation of our shopping system, call us on +34 618 262 004. We will be happy to help you.
Residents of the European Union (except the Canary Islands, Ceuta and Melilla):
The prices of the products on sale in our e-commerce shops include VAT.
Residents in non-EU countries plus the Canary Islands, Ceuta and Melilla:
Purchases made in the areas described in this section are exempt from VAT.
We remind you that the prices indicated for shipping costs do not include indirect taxes, customs duties and customs clearance, which will be paid in cash at the destination by the recipient of the goods.
Orders will not be delivered to PO boxes.
The purchase system is subject to the legislation in force in Spain. Therefore, the sales operations will be understood to be carried out at the address of Pilma, Carrer València, number 20, postal code 08015, Barcelona (Spain).
Pilma reserves the right to modify or cancel, temporarily or permanently, the service provided through the Pilma.com online shop with or without notice. Pilma shall not be liable for any such modification or cancellation.
If, despite a change in the terms and conditions and/or delivery conditions, you continue to use the service provided through the Pilma.com online shop, you will be deemed to have agreed to that modification. You are responsible for checking the terms and conditions regularly to determine whether there have been any changes. If you do not agree to any modification of the terms and conditions, you must immediately cease using the Pilma.com online shop service.
In the event that Pilma modifies these conditions, your order will be subject to the conditions in force at the date and time you placed your order. You may request a copy of the current version of the terms and conditions by e-mail to the following address: firstname.lastname@example.org
In the event that any part of the Terms and Conditions is declared illegal or unenforceable, the affected provision shall be deemed invalid and the remaining provisions of the Terms and Conditions shall remain in full force and effect.