Welcome to the website of PILMA DISSENY S.A.U.

The following are the terms and conditions of use of this website. By browsing this website, you become a user of this website and therefore accept the clauses detailed in this document.

Identification

In accordance with the provisions of Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we hereby inform you that pilma.com, is a domain of the company PILMA DISSENY, S.A.U. with registered office at VALENCIA 20, 08015, BARCELONA.

The company is called PILMA DISSENY, S.A.U. with Tax Identification Code: A-59396861 and is registered in the Mercantile Register of Barcelona, volume 20321, folio 87, page number 4671, Inc.1ª.

Rules of use

The User undertakes to make appropriate and lawful use of the website and its contents and services, in accordance with the applicable legislation, generally accepted morals, good customs and public order at all times.

Any user action that may alter the content of this website or cause it to malfunction, including introducing viruses or similar, is strictly prohibited.

Intellectual property

The website’s pages and the information and elements contained therein, including texts, documents, photographs, drawings, graphic representations, databases, videos, as well as logos, trademarks, trade names and other distinctive signs, are protected by intellectual or industrial property rights, of which PILMA DISSENY S.A.U. or the companies belonging to its group are legitimate owners or licensees.

Any form of exploitation, including any form of reproduction, distribution, transfer to third parties, public communication and transformation, through any type of support and medium, is prohibited without prior and express authorisation.

Responsability

Our intention is to provide a high-quality website that functions continuously.
However, we inform you that we cannot guarantee continuous access and that the pages may be impeded or interrupted by factors or circumstances beyond our control.

PILMA DISSENY S.A.U. is not responsible for the information and other contents of the spaces or web pages of third parties accessible through links or hyperlinks.

PILMA DISSENY S.A.U. shall not be liable for any damages that may arise, among others, from:

• Interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in the telecommunications lines and networks.
• Unlawful intrusions through the use of malicious software of any kind and through any means of communication.
• Misuse or inappropriate use of the website.
• Errors caused by a browser malfunction or the use of non-updated versions of the browser.

In the event of damage caused by the unlawful or incorrect use of this website, the user may be liable for the damage caused.

Likewise, the user shall be liable for any damages and losses arising from their use of “robots”, “spiders”, … or similar tools used or similar tools used to collect or extract data or any other action on their part that imposes an unreasonable burden on the operation of the website.

Legislation

Any dispute arising out of or in connection with the use of the website shall be submitted to the jurisdiction of the Spanish courts and tribunals.

Shipment Information

 

Peninsular shipments

Delivery times

If you choose the home delivery option and reside in Spain, the estimated delivery time for in-stock items is as follows:

• Mainland Spain: For in-stock furniture items, the approximate delivery time is 2 business weeks and always includes professional assembly at your home at no additional cost. For small orders (without assembly), it takes between 3 and 5 business days.
• Balearic Islands (excluding Formentera): For in-stock furniture items, the approximate delivery time is 3 business weeks and always includes professional assembly at your home at no additional cost. For small orders (without assembly), it takes between 3 and 5 business days.
• Canary Islands: Not available in the online store. Check estimated delivery time in store.
• Ceuta and Melilla: Not available in the online store. Check estimated delivery time in store.

IMPORTANT NOTICE

Delivery times may vary slightly depending on the destination: in urban or easily accessible areas, the service is usually faster, while in less frequented areas, it may require an additional day.

This is due to route planning by the logistics company, which adapts each route to ensure careful, efficient delivery tailored to each area.

Exclusive conditions for purchases through our website

• Shipping and assembly costs are free for purchases over 400€ in all peninsular Spain.
• Shipping costs for purchases under 50€ are 5€.
• Shipping costs for purchases between 50€ and 200€ are 10% of the purchase amount.
• Shipping costs for purchases between 200€ and 400€ are 20€.
• The cost of our assembly service is optional and is 50€.

For the Balearic Islands, excluding Formentera, shipping and assembly costs, for purchases under 6.000€, will be billed at 17% of the invoice value, with a minimum of 50€. All orders over 6.000€ are free of shipping costs.

International shipments

Contact us and we will give you an assessment of shipping costs.

 

Guarantee

Keep the proof of purchase, it will be needed for any verification, exchange or return. It can be found inside the box or stuck to the outside of the box provided by the courier, do not forget to peel it off before throwing it away.

In compliance with Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, goods of a durable nature are granted a legal guarantee of 3 years from the date of purchase and/or delivery.

Buyers acting as legal entities are entitled to a legal warranty of 1 year from the invoice date, under the terms set forth in Articles 1484–1491 of the Civil Code, for purchases outside the scope of application of Royal Legislative Decree 1/2007 of November 16.

Deficiencies caused by negligence, knocks, improper use or handling, unsuitable voltage, incorrect installation, or materials subject to wear and tear through normal use are not included.

In those incidents that justify the use of the guarantee, the repair, replacement of the article, discount or refund will be chosen in accordance with the legally established terms.

The warranty becomes invalid if any of the information on the warranty or on the proof of purchase is changed, altered or replaced.

To make the guarantee effective, please contact us sending an e-mail to the following address: info@pilma.com

Claims resolution

Customer satisfaction is a priority for Pilma. Therefore, Pilma will attend to any query or complaint from its customers as soon as it becomes aware of it, committing itself to respond as soon as possible.

To this end, should our customers have any queries or complaints, they can contact the Pilma customer service department:

Pilma Disseny S.A.U.
Carrer València, 20
08015 Barcelona, Spain

 

Returns

The return period for orders is 14 calendar days from the date of delivery to your home or collection from the shop.

Returns must be made in the original packaging and without having been assembled or used. Once the goods have been received in our warehouses, and after checking their condition, we will proceed to refund the amount in accordance with the terms established in RDL 1/2007, according to the method of payment made by the customer.

For any return that is not due to a defect or error attributable to Pilma, the return shipping costs will be borne by the customer, and will be equivalent to 10% of the retail price (RRP) of the product to be returned. The product must be returned in the same conditions as it was received on delivery, otherwise the item cannot be returned.

To make a return, please contact our Customer Service Department through your online account and follow their instructions.

 

Customer data: registration, modification, security and confidentiality policy

To make purchases in our online shop or access certain services, you must register your personal data and choose a password that will allow you to access all the areas that require prior identification. This will prevent you from having to fill them in again in the future.

When you register on our secure server or place an order, your personal data, address and payment details will be included in files under the responsibility of PILMA DISSENY S.A.U., PILMA TRAVEL S.L.U., PILMA LLAR S.L.U. And PILOBAR ASSOCIATS S.L., in order to deal with requests for information and to facilitate the commercial relationship with you, as well as to send commercial communications. You can modify your customer registration details at any time or ask us to remind you of your password if you have forgotten it.

In accordance with our security and confidentiality guarantee, Pilma.com is dedicated to offering its customers the highest level of security and protecting the confidentiality of the data they provide. Therefore, commercial transactions are carried out in a secure server environment under SSL (Secure Socket Layer) protocol and all communications are transmitted encrypted under 128-bit encryption, which ensures the highest level of protection for communications.

We have a system of on-screen warnings that identifies errors made when entering data and allows the customer to correct them at any time. The data corresponding to the product or service contracted is stored electronically and can be accessed by customers at any time.

If, at any time, you have problems accessing any part of our website, it may be due to the model or version of your browser or the configuration of your browser options. If you need help to resolve the issue or have any questions regarding the operation of our shopping system, call us on +34 618 262 004. We will be happy to help you.

 

Taxes

 

Residents of the European Union (except the Canary Islands, Ceuta and Melilla):

The prices of the products on sale in our e-commerce shops include VAT.

 

Residents in non-EU countries plus the Canary Islands, Ceuta and Melilla:

Purchases made in the areas described in this section are exempt from VAT.

We remind you that the prices indicated for shipping costs do not include indirect taxes, customs duties and customs clearance, which will be paid in cash at the destination by the recipient of the goods.

Orders will not be delivered to PO boxes.

The purchase system is subject to the legislation in force in Spain. Therefore, the sales operations will be understood to be carried out at the address of Pilma, Carrer València, number 20, postal code 08015, Barcelona (Spain).

 

General Provisions

Pilma reserves the right to modify or cancel, temporarily or permanently, the service provided through the Pilma.com online shop with or without notice. Pilma shall not be liable for any such modification or cancellation.

If, despite a change in the terms and conditions and/or delivery conditions, you continue to use the service provided through the Pilma.com online shop, you will be deemed to have agreed to that modification. You are responsible for checking the terms and conditions regularly to determine whether there have been any changes. If you do not agree to any modification of the terms and conditions, you must immediately cease using the Pilma.com online shop service.

In the event that Pilma modifies these conditions, your order will be subject to the conditions in force at the date and time you placed your order. You may request a copy of the current version of the terms and conditions by e-mail to the following address: info@pilma.com

In the event that any part of the Terms and Conditions is declared illegal or unenforceable, the affected provision shall be deemed invalid and the remaining provisions of the Terms and Conditions shall remain in full force and effect.